Privacy Policy

Introduction

Family Vault ("we," "our," or "us") is committed to protecting your privacy and the privacy of your family's memories. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

We understand that the stories, photos, videos, and memories you entrust to Family Vault are deeply personal. We take this responsibility seriously and have designed our service with privacy as a core principle.

Information We Collect

Account Information

• Email address
• Name (optional)
• Profile picture (optional)
• Authentication credentials (securely hashed)

Content You Provide

• Stories, text, and written memories
• Photos and images
• Audio recordings
• Video recordings
• Comments and reactions

Technical Information

• Device type and operating system
• IP address (for security purposes)
• Browser type
• Usage patterns and feature interactions

How We Use Your Information

• To provide and maintain our service
• To authenticate your identity and secure your account
• To enable sharing of memories within your vault
• To process your subscription and payments
• To provide AI-powered features (transcription, writing assistance) when you opt in
• To send service-related notifications
• To respond to your support requests
• To improve and develop new features

AI Features and Your Data

Family Vault offers optional AI-powered features including audio/video transcription and writing assistance. When you use these features:

• Your content is processed by our AI providers (Anthropic, OpenAI) solely to provide the requested service
• We do not use your content to train AI models
• AI processing is performed on-demand and content is not retained by AI providers
• You can choose not to use AI features without any impact on core functionality

Data Storage and Security

We implement industry-standard security measures to protect your data:

• All data is encrypted in transit using TLS 1.3
• Media files are stored in secure cloud storage with encryption at rest
• Passwords are hashed using bcrypt with appropriate salt rounds
• Regular security audits and penetration testing
• Access controls and audit logging for all data access

Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• With vault members: Content you add to a vault is visible to other members of that vault
• Service providers: We use trusted third parties for hosting, payment processing, and email delivery
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

Your Rights

You have the following rights regarding your data:

• Access: Request a copy of your personal data
• Export: Download all your content and data
• Correction: Update or correct your personal information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a standard format

To exercise these rights, visit your account settings or contact us at privacy@familyvault.app

Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you cancel your subscription:

• You have a 90-day grace period to reactivate or export your data
• After the grace period, your data will be permanently deleted
• Some data may be retained as required by law or for legitimate business purposes

Age Requirements and Children's Privacy

Account Holders (18+)

Account creation requires users to be at least 18 years old. We collect date of birth during registration to verify age eligibility.

Teen Members (13-17)

Users aged 13-17 may participate as vault members when invited by an adult account holder. For teen members, we collect:

• Email address and name
• Date of birth (to verify age eligibility)
• Content they choose to contribute

The adult who invites a teen member assumes responsibility for their participation. Parents/guardians may contact us at any time to review, modify, or delete their child's information.

Children Under 13

In compliance with COPPA, we do not knowingly collect personal information from children under 13. Users under 13 are not permitted to create accounts or participate as vault members. Content about children under 13 (photos, stories, etc.) may be shared by their parents or guardians. If we learn that we have collected information from a child under 13, we will delete it promptly. Contact us at privacy@familyvault.app if you believe we have inadvertently collected such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the service. Your continued use of Family Vault after such modifications constitutes your acknowledgment and acceptance of the updated policy.